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Complaints Procedure

Our Customer Complaints Procedure has the following goals :
To deal with complaints fairly, efficiently and effectively
To ensure that all complaints are handled in a consistent manor through out
To increase customer satisfaction
To use complaints constructively in the planning and improvement of all services
Who can complain?
Anyone who :
Has received a service from us
Is the recipient of a service provided by us
Please consider 
Your bouquet will have care instructions and flower food. The care instructions must be followed to get maximum life out of your flowers.
In addition to the care instructions sensible measures must be taken to keep your flowers fresh : for example keeping your flowers cool, hydrated during travel or storage.
We cannot take responsibility for damage caused after the flowers have left our care
How to complain 
All flowers, bouquets and perishables are non-returnable and non-refundable
We strive to provide the very highest possible service at The Flower Gallery and take any complaints or concerns very seriously. We hope that you will be completely satisfied with our products. However, in the unlikely event that our flowers do not reach you in perfect condition, please contact us within 48hours of receipt. You will be required to return the product or provide photographic evidence of any issues. This give us the opportunity to look at any problems with the flowers and also forward the image onto our wholesalers to put a complaint from ourselves.
Our staff have a strict complaints procedure to follow. Please email your concerns within 48hours to and someone will get back to you as soon as possible.
We regret that, due to the perishable nature of our products, any complaints received outside of this 48 hour period cannot be dealt with. However, some circumstances mean exclusions do apply at our discretion.

Contact Us

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